H2O Milano 13A Plug & Play Hot Tub 2000 x 2000 x 970 mm
H2O Milano 13A Plug & Play Hot Tub 2000 x 2000 x 970 mm
SKU:Milano-1
Milano 13A Plug & Play Hot Tub
Introducing the H2O Milano 13A Plug & Play Hot Tub, a luxurious addition to your backyard oasis that combines sophisticated design with effortless functionality. This hot tub is designed for ease of installation with its Plug & Play feature, allowing you to quickly enjoy its therapeutic warmth.
Milano features full foam insulation for 40% more efficiency than standard models, helping to retain heat and reduce energy costs. Its durable Lucite Acrylic shell and robust aluminium frame ensure lasting durability. Control your spa experience with the advanced Gecko Control system and relax with three powerful pumps, including a 3HP pump for intense hydrotherapy. The Milano is equipped with 42 hydrotherapy jets, providing a comprehensive massage and comfortable lounge seats for ultimate relaxation.
LED mood lighting sets the ambiance for any occasion, making every soak a luxurious experience. Milano is not just a hot tub; it's an investment in quality, efficiency, and countless moments of joy and relaxation.Â
Ultimate Hot Tub Setup Package - Total Savings: £1,311 RRPÂ
- Free UK Mainland Delivery (£375 RRP): We deliver directly to your home, ensuring your hot tub arrives safely and conveniently at no extra charge.
- Free Non-Slip Steps (£100 RRP): Gain safe and easy access with durable, non-slip steps designed to match your hot tub, included free.
- Free Chemical Starter Kit (£89 RRP): Keep your water crystal clear with a starter kit of essential chemicals and spare filter, provided at no additional cost.
- Free Insulated Cover & Lifter (£249 RRP): Enjoy optimal heat retention with an insulated cover, easily managed with the included lifter.
- Free Professional Installation (£199 RRP): Our experts will install your hot tub and perform initial setup tasks. Note: An electrician must complete electrical connections prior to installation.
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Free 2-Year Parts and Labour Warranty (£299 RRP): This warranty covers the structure, shell surface, electrical, and plumbing equipment, and includes all labour costs associated with repairs, ensuring complete peace of mind.
Optional Full Service
Enhance your hot tub’s longevity with our optional full service plans:
- 1 Year Full Service (+£350): Covering parts and labour costs for one year.
- 2 Years Full Service (+£600): Extend your peace of mind with two years of full service - the most popular option!
Why Buy from Us
- All-Inclusive Pricing: One price covers everything to start enjoying your hot tub.
- Peace of Mind: Benefit from professional installation and a robust 2-year parts and labour warranty.
- Ongoing Support: Full service options to keep your hot tub in optimal condition.
- Superior Quality: Partnered with H2O for exceptional craftsmanship and reliable after-sales service.
Key Benefits & Specifications
- Dimensions: Measures 2000 x 2000 x 970 mm (Length x Width x Height), offering a compact yet spacious spa experience.
- Seating: Accommodates 6 people, including 1 lounger for enhanced comfort.
- Water Capacity: Holds 1400 litres, providing ample space for full-body immersion and hydrotherapy.
- Weight: Weighs 385 kg when dry and 1400 kg when filled, ensuring stability and robust construction.
- Jets: Features 42 hydrotherapy jets, designed to provide a comprehensive massage experience.
- Pump System: Includes 1x 3HP Gecko pump, 1x 1HP Premium pump, and 1x Circulation Pump by Gecko for efficient water movement and filtration.
- Control System: Equipped with the advanced Gecko K500, a user-friendly interface for easy control of spa settings.
- Lighting: Features 1 LED colour-phasing light and 9 waterline lights to enhance the aesthetic and therapeutic atmosphere.
- Power: 13A Plug & Play setup with a 2kW heater, simplifying installation and maintenance.
- Materials: Constructed with an aluminium frame and durable transfer printed composite skirting, supported by a PVC base for longevity and resilience against the elements.
- Insulation: Fully foamed with 120-100mm extra-thick insulation at the base, providing excellent heat retention and increasing energy efficiency.
Servicing
H2O Hot Tubs ServicingÂ
Maintain your hot tub’s performance and warranty with our comprehensive annual service, similar to a car’s yearly check-up. Here's what the service includes:
Chemical Flush: A thorough flush with a chemical solution for 10-15 minutes to eliminate bacteria and prevent scale or scum buildup in the pipework and heater.
Cleaning: Complete draining followed by an extensive cleaning of the interior and exterior. A UV treatment is also applied to the cover.
Refill and Rebalance: The spa is refilled with fresh water, and the water chemistry is rebalanced using your chemicals.
Filter Replacement: Includes a new set of filters specifically for H2O hot tubs.
Comprehensive Checks: A detailed 19-point inspection covers all major components, ensuring everything from pumps to blowers and pipe connections is in top working order.
Annual Service Reminder: To maintain your warranty and ensure optimal performance of your hot tub, we recommend servicing it annually by an H2O Spa Ltd engineer or an approved sub-contractor every 12 months.
WarrantyÂ
H20 Spas 2-Year Parts & Labour Warranty
Introduction: H2O Spas offers a comprehensive 2-year parts & labour warranty on all H2O hot tubs, underscoring our commitment to quality and customer satisfaction.
Detailed Warranty Coverage:
- Structure Warranty: 2 years on the frame, ensuring long-term durability and structural integrity.
- Shell Surface Warranty: 2 years covering issues like cracks, blisters, peeling, and delamination.
- Electrical and Plumbing Equipment Warranty: 2 years for crucial components such as pumps, heaters, and control systems.
- Other Spa Components Warranty: 2 years for additional features including the ozonator, blower, spa surround, and LED lighting.
- Cover, Headrests, & Cabinet Warranty:Â Protection against defects in materials and workmanship at the time of delivery.
- Labour Warranty: 2 years, covering all labor costs associated with warranty repairs (travel costs are additional, see Performance and Claims).
Important Warranty Notes:
- Warranty Commencement: All warranties commence from the date of delivery.
- Original Owner: Warranties apply exclusively to the original owner and at the initial installation site.
- Exclusions: Shipping costs for parts are not covered. Warranty voided by incorrect spa usage, chemical damage, unauthorised repairs, and commercial usage.
- Service Requirement: To maintain your warranty and ensure optimal performance of your hot tub, we recommend servicing it annually by an H2O Spa Ltd engineer or an approved sub-contractor every 12 months.
Performance and Claims:
- Fault Reporting: Faults must be reported within 14 days to info@bathroompassion.co.uk.
- Call Out/Travel Charges: £1.10 per mile from NG6, plus a £150 deposit, applicable after the first 30 days (waived for initial 30 days).
- Non-Warranty Faults: Costs for parts and an engineer's labor at £70 per hour are the customer's responsibility.
Contact Information: For warranty claims or queries, please reach out via email to info@bathroompassion.co.uk.
Disclaimer from Bathroom Passion
Bathroom Passion will not be liable for any loss of use of the spa, nor for any incidental expenses incurred as a result of repair or replacement of the spa. This includes, but is not limited to, permanent decking or surroundings, flooring, any other fixtures, as well as losses of chemicals, water, or filters. The warranties provided by Bathroom Passion are limited to the maximum amount of monies received from the customer with respect to the sale of the spa.
 Delivery & Installation Guide
An explanation video of the delivery process when you order a H2O Hot Tubs, including what you need to prepare in advance.Â
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Hot Tub Electrical Supply Guide
What electricity supply is needed for your hot tub?
Choosing the right hot tub involves understanding the electrical requirements. We offer two types of hot tubs based on their power needs: 13A Plug & Play models and 32A hard-wired models. Here’s what you need to prepare:
13A Plug & Play Hot Tub
- Setup: These hot tubs are user-friendly, connecting to a 3-pin UK outdoor socket.
- Installation: You'll need an IP66-rated outdoor weatherproof socket with RCD protection, a life-saving device, designed to stop you from getting a fatal electric shock if you touch something live. It should be installed at least 1 metre away, but ideally around 2 metres from where your hot tub will be located.
- Cost: Expect to pay qualified electrician around £50-£100 for the installation.
- Benefits: Lower running costs and straightforward installation make this an economical choice.
32A Hard-Wired Hot Tubs
- Setup: These models require a dedicated circuit from your household consumer unit, ensuring they don’t share power with other appliances.
- Safety: Install an IP65 rotary isolator switch to safely disconnect the hot tub when needed. The switch should be at least 2 metres away from the hot tub.
- Installation Needs: A suitably rated cable from the switch to the hot tub is required, with enough length to comfortably reach the installation point.
- Cost: Expect to pay qualified electrician around £250-£300 for the installation.
- Benefits: Offers more robust performance and is ideal for those seeking powerful hydrotherapy benefits.
Important Note on Compliance Both setups must comply with Part P of the Building Regulations to avoid any legal issues. All electrical work should be carried out by a qualified electrician.
Why Can't We Handle the Electrics? Directly handling household electrical setups requires specific certifications. For safety and compliance reasons, it’s essential that a professional electrician performs these tasks.
Next Steps:
- Prepare for Delivery: Review our Delivery & Installation Guide to ensure you’re ready for the arrival of your hot tub.
Ready to choose your hot tub? Explore our range and get ready to enjoy the relaxation and comfort of your new addition.
By understanding and preparing the correct electrical setup, you ensure a smooth installation and safe, enjoyable use of your hot tub.
Delivery & Returns
Delivery
- UK Mainland Delivery Charges:
- Orders for £500 and over: FREE delivery
- Orders under £500: £15 delivery
- Delivery Times: 3-7 working days for most items (subject to stock availability), bespoke orders, like handcrafted baths, may take up to 90 working days. Contact us for specific lead times.
- Delivery Arrangement: Date and time scheduled deliveries Mon-Fri (excluding public holidays). Please arrange for the necessary assistance to move heavy items inside, like cast iron baths. We strongly advise having at least 2 - 4 capable individuals present to receive the delivery and transport the goods indoors.
- Goods Inspection: Please, check items upon delivery and report any damages within 48 hours with photo evidence. Additionally, please ensure all packaging is retained until you have conducted a thorough inspection of the goods and are completely satisfied with your purchase.
Please visit our Delivery & Returns page for more details.
ReturnsÂ
In the rare event that you are not fully satisfied with your purchase, or if an issue arises, we are committed to making things right.
- 14-Day Return Policy:Â Items can be returned within 14 days in original, unused condition.Â
- Arroll products: are non-returnable unless there are manufacturer faults. If an Arroll item is received with a manufacturing fault, please contact us within 14 days to initiate a return based on these specific circumstances.
- Returns Cost: Customers cover return shipping unless the item is faulty or damaged, in which case we will cover the return costs.
- Return Process: Initiate a return by contacting us at returns@bathroompassion.co.uk for approval, so we can provide you with the return address and instructions. Send back approved returns within 14 days for processing, which takes up to 10 working days, excluding certain fees.
- Refunds:Â Delivery charges are non-refundable, and restocking fees might be applicable of up to 25% of the purchase price.
- Bespoke Orders: Custom painted baths and customised orders are Non-refundable once production begins. Cancel within 48 hours to avoid a £15 fee.
Please visit our Delivery & Returns page for more details.
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Contact Us
Get in Touch
Feel free to use any of the following methods to contact us. We promise a swift and helpful reply.
Phone
Call us at 📞 0333 090 0705Â
Our customer service team is available from 9am - 5pm, Monday - Friday.
*Â Please note calls to the organisation are recorded for training and monitoring purposes.
Send us an email, and we’ll get back to you as soon as possible, typically within 24 hours.
Postal Address
Write to us at:
Bathroom Passion
203 West Street, Fareham, Hampshire, PO16 0EN
(Please note: this address is not for returns)
Bathroom Passion is a trading name of NINE07 LTD., registered in England and Wales with Company Number: 15127072.
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