Order Processing: Upon placing an order, a pre-authorisation check is performed on your payment card to ensure sufficient funds are available. This is a temporary hold, not an actual charge. Following this, we contact our supplier to check if your item is in stock for immediate dispatch.
If available, payment is processed, and the order dispatched. In the event of delays or backorder situations, pre-authorisation is voided, and you are promptly informed.
Delivery Care and Handling: Every item is carefully inspected and securely packed before dispatch to ensure it arrives in perfect condition. We take exceptional care in delivering bathroom fixtures and fittings, ensuring items arrive safely and efficiently. Our commitment is to provide a hassle-free delivery experience for all our customers.
Delivery Charges for UK Mainland:
For Highlands, Offshore, Channel Islands, and Republic of Ireland:
Highlands, Offshore, Channel Islands, and Republic of Ireland: Please contact us before placing your order for a delivery quote.
For returns, please note that customers are responsible for the cost of returning items unless the item is defective or not as described. We strive to keep delivery charges fair and transparent, reflecting only the actual cost of shipping.
Dispatch and Delivery Times: Our products are dispatched based on their availability and specific brand dispatch times, which can be found on the individual product pages under the "Delivery & Returns" tab. For the majority of our products, the delivery timeframe is within 3 to 7 working days. This ensures that your items are delivered promptly, allowing you to enjoy your purchase as soon as possible.
Please note, some bespoke products crafted to order, like handcrafted baths and plated finish brassware, may require additional manufacturing time up to 90 working days.
Tracking information is sent via email within 24 hours of dispatch. If not received within 6 working days, please contact our customer support team directly at support@bathroompassion.co.uk for immediate assistance.
Signature Requirement: All deliveries must be signed for upon receipt, ensuring secure and confirmed arrival of your order.
Delivery Scheduling: We aim to accommodate your preferred delivery date, requiring 5 working days' notice for specific requests. Deliveries are conducted Monday - Friday, excluding public holidays.
Delivery Access: An example of a delivery access challenge could be, If your property is located at the end of a narrow lane that is inaccessible to large delivery vehicles, or if there are any low bridges, weight-restricted bridges, or tight turns that a standard delivery truck cannot navigate. Additionally, properties with steep driveways, steps leading up to the property, or restrictions on parking or vehicle access during certain hours can also present significant challenges for delivery. Please mention these conditions in the 'Order Special Instructions' in your cart before checkout, to help us plan the most efficient delivery route and possibly arrange for a smaller vehicle if necessary.
Delivery Day: Our delivery service operates on a kerbside basis. Baths and other heavy items are transported using vehicles fitted with tail lifts, ensuring they're placed in an accessible location near your premises. This approach enables our drivers to deliver your items as close to your property as possible.
For moving heavy goods, such as cast iron baths, from the kerbside into your residence, it's advisable to have 2-4 strong individuals available to assist with transferring the goods indoors. It's important to note that our delivery staff cannot enter homes to move items due to insurance limitations and a policy designed to prevent any potential damages to your property and the delivered goods.
To prevent any disruption on the day of delivery, we recommend having all necessary preparations in place well in advance. This foresight will help ensure a smooth and efficient delivery experience.
Goods Inspection: Upon the arrival of your items, we kindly ask you to conduct a thorough inspection and report any discrepancies or damages within 48 hours. Taking high-quality photographs of any damages is recommended.
Unforeseen Delivery Delays: Refrain from scheduling installation work based solely on the proposed delivery date. Under no circumstances can Bathroom Passion accept returns once product installation has commenced. Our company cannot be held accountable for damages occurring after delivery acceptance. For real-time updates or concerns about your delivery, our customer support team is here to help. We understand the importance of timely delivery and are committed to keeping you informed every step of the way.
Collection Options: Direct collection from some of our suppliers is available. Please arrange with our team in advance.
Returns & Refunds
14-Day Return Window: Items can be returned within 14 days of delivery in their original, undamaged packaging. Exclusions and conditions apply.
Arroll products: are non-returnable unless there are manufacturer faults. If an Arroll item is received with a manufacturing fault, please contact us within 14 days of delivery to initiate a return based on these specific circumstances.
Bespoke Orders: Custom orders must be cancelled within 48 hours to avoid a £15 cancellation fee. Once production starts, these orders cannot be cancelled or refunded.
To Qualify for a Refund, Please Adhere to the Following Guidelines:
Exceptions & Non-Refundable Items:
Exchanges & Cancellations:
Liability & Availability:
At Bathroom Passion, we strive to ensure the accuracy and up-to-date status of our product listings. Despite our best efforts, external factors such as fluctuating customer demand and supplier constraints mean we cannot guarantee the availability of every product at all times. Should an item you've ordered be unavailable, rest assured we will promptly inform you and propose either a refund or suitable alternatives, as appropriate.
Please note that Bathroom Passion is not liable for any expenses, losses, inconveniences, or disappointments that occur due to third-party actions, or for any indirect or consequential damages related to product issues.
We recommend postponing any installation services until after your goods have been delivered. This precaution helps avoid potential scheduling conflicts or inconveniences.
Our policy is to issue refunds according to the terms specified, without offering additional compensation.
In situations beyond our control that may impact the delivery, condition, or quality of our products, Bathroom Passion will not assume liability. For instance, if a sudden increase in demand depletes our supplier's stock faster than anticipated, leading to unexpected backorders for a popular bath model, or should a third-party courier experience a delay due to extreme weather conditions, preventing timely delivery of your order. However, it is important to understand that this does not affect your statutory consumer rights.
Get in Touch
Feel free to use any of the following methods to contact us. We promise a swift and helpful reply.
Phone Support: For assistance, please call us at: 0333 090 0705
Our customer service team is available from 9am - 5pm, Mon - Fri.
Email Us: Send us an email, and we’ll get back to you as soon as possible, typically within 24 hours.