Delivery & Returns
Delivery
- UK Mainland Delivery Charges:
- Orders for £500 and over: FREE delivery
- Orders under £500: £15 delivery
- Delivery Times: 3-7 working days for most items (subject to stock availability), bespoke orders, like handcrafted baths, may take up to 90 working days. Contact us for specific lead times.
- Delivery Arrangement: Date and time scheduled deliveries Mon-Fri (excluding public holidays). Please arrange for the necessary assistance to move heavy items inside, like cast iron baths. We strongly advise having at least 2 - 4 capable individuals present to receive the delivery and transport the goods indoors.
- Goods Inspection: Please, check items upon delivery and report any damages within 48 hours with photo evidence. Additionally, please ensure all packaging is retained until you have conducted a thorough inspection of the goods and are completely satisfied with your purchase.
Please visit our Delivery & Returns page for more details.
Returns
In the rare event that you are not fully satisfied with your purchase, or if an issue arises, we are committed to making things right.
- 14-Day Return Policy: Items can be returned within 14 days in original, unused condition.
- Arroll products: are non-returnable unless there are manufacturer faults. If an Arroll item is received with a manufacturing fault, please contact us within 14 days to initiate a return based on these specific circumstances.
- Returns Cost: Customers cover return shipping unless the item is faulty or damaged, in which case we will cover the return costs.
- Return Process: Initiate a return by contacting us at returns@bathroompassion.co.uk for approval, so we can provide you with the return address and instructions. Send back approved returns within 14 days for processing, which takes up to 10 working days, excluding certain fees.
- Refunds: Delivery charges are non-refundable, and restocking fees might be applicable of up to 25% of the purchase price.
- Bespoke Orders: Custom painted baths and customised orders are Non-refundable once production begins. Cancel within 48 hours to avoid a £15 fee.
Please visit our Delivery & Returns page for more details.
Contact Us
Get in Touch
Feel free to use any of the following methods to contact us. We promise a swift and helpful reply.
Phone
Call us at 📞 0333 090 0705
Our customer service team is available from 9am - 5pm, Monday - Friday.
* Please note calls to the organisation are recorded for training and monitoring purposes.
Send us an email, and we’ll get back to you as soon as possible, typically within 24 hours.
Postal Address
Write to us at:
Bathroom Passion
203 West Street, Fareham, Hampshire, PO16 0EN
(Please note: this address is not for returns)
Bathroom Passion is a trading name of NINE07 LTD., registered in England and Wales with Company Number: 15127072.
Reviews
Free Bath Board Offer
When you purchase any Charlotte Edwards or Arroll bath, you’ll receive a beautifully handcrafted wood bath board, worth £59.99, completely free!
How It Works:
1. Add any Charlotte Edwards or Arroll bath to your basket.
2. Visit our Bath Board product page to customise your board with your preferred size and finish.
3. Add the bath board to your basket, and the price will automatically be reduced to £0 at checkout! That's it.
If you forget to add it to your basket, don’t worry - we will contact you for your preferred colour choice and size.
Limited Time Offer: Available while stocks last.
FAQ's
1. Do you offer bath installations?
No, we do not offer installation services. However, most of our baths come with a basic installation guide available on the product page. For further assistance, our support team is always here to help with any questions you might have.
2. Will this bath fit in my bathroom?
Measure your space and compare it to the dimensions listed on our product pages under the Specifications tab. Please note that due to the manufacturing process, bath sizes may vary by ±1''. Our support team is available to assist with any sizing queries.
3. Are the baths comfortable?
Our baths are designed for optimal comfort with ergonomic features detailed on each product page.
4. How durable is the bath?
Our baths are backed by warranties ranging from 10 years to a lifetime (like our Royce Morgan baths), ensuring long-lasting quality.
5. Is the bath easy to clean?
Yes, they require only standard bathroom cleaners for maintenance. Avoid scrubbing and use of strong harsh chemicals.
6. Am I getting good value for money?
Absolutely. Our baths combine high-quality materials, expert craftsmanship, and lasting durability for great value.
7. Will the bath match my decor?
We offer a wide range of styles and finishes to perfectly complement your bathroom. If you don’t see what you’re looking for, just let us know your desired size and style, and we’ll find the best match for you. You might be pleasantly surprised by our custom options!
8. Are baths fragile during shipping?
All our baths are shipped directly from the manufacturer, ensuring they are securely packed and insured. This approach minimises the risk of damage, giving you peace of mind that your bath will arrive safely and in perfect condition.
9. Are all your baths eco-friendly?
Our copper baths are particularly eco-friendly, being 100% recyclable, and copper is known as the "eternal metal" due to its sustainability. While not all our baths are fully eco-friendly, we are committed to offering the most sustainable options possible across our range.
10. Can you paint my bath in any colour?
Most of our baths can be customised with any colour you can imagine. Just provide us with the colour code of your choice, such as "RAL Colour 6001 Emerald Green," for an example and contact us. We’ll handle the painting with care and precision to perfectly match your style.