Delivery & Returns
Delivery
- UK Mainland Delivery Charges:
- Orders for £500 and over: FREE delivery
- Orders under £500: £15 delivery
- Delivery Times: 3-7 working days for most items (subject to stock availability), bespoke orders, like handcrafted baths, may take up to 90 working days. Contact us for specific lead times.
- Delivery Arrangement: Date and time scheduled deliveries Mon-Fri (excluding public holidays). Please arrange for the necessary assistance to move heavy items inside, like cast iron baths. We strongly advise having at least 2 - 4 capable individuals present to receive the delivery and transport the goods indoors.
- Goods Inspection: Please, check items upon delivery and report any damages within 48 hours with photo evidence. Additionally, please ensure all packaging is retained until you have conducted a thorough inspection of the goods and are completely satisfied with your purchase.
Please visit our Delivery & Returns page for more details.
Returns
In the rare event that you are not fully satisfied with your purchase, or if an issue arises, we are committed to making things right.
- 14-Day Return Policy: Items can be returned within 14 days in original, unused condition.
- Arroll products: are non-returnable unless there are manufacturer faults. If an Arroll item is received with a manufacturing fault, please contact us within 14 days to initiate a return based on these specific circumstances.
- Returns Cost: Customers cover return shipping unless the item is faulty or damaged, in which case we will cover the return costs.
- Return Process: Initiate a return by contacting us at returns@bathroompassion.co.uk for approval, so we can provide you with the return address and instructions. Send back approved returns within 14 days for processing, which takes up to 10 working days, excluding certain fees.
- Refunds: Delivery charges are non-refundable, and restocking fees might be applicable of up to 25% of the purchase price.
- Bespoke Orders: Custom painted baths and customised orders are Non-refundable once production begins. Cancel within 48 hours to avoid a £15 fee.
Please visit our Delivery & Returns page for more details.
Contact Us
Get in Touch
Feel free to use any of the following methods to contact us. We promise a swift and helpful reply.
Phone
Call us at 📞 0333 090 0705
Our customer service team is available from 9am - 5pm, Monday - Friday.
* Please note calls to the organisation are recorded for training and monitoring purposes.
Send us an email, and we’ll get back to you as soon as possible, typically within 24 hours.
Postal Address
Write to us at:
Bathroom Passion
203 West Street, Fareham, Hampshire, PO16 0EN
(Please note: this address is not for returns)
Bathroom Passion is a trading name of NINE07 LTD., registered in England and Wales with Company Number: 15127072.